When you send us the contact form, we store what you submit: your name, email address and phone number, your pet's details, the date you asked for and the service you chose. We keep it so we can reply to you and serve our customers better.
Google reCAPTCHA checks the form for spam. The details you submit are stored on servers in the United States.
When you visit our website, we use Google Analytics and Google Ads to see which pages people visit and which ads bring them to us. We use Lucky Orange to see how visitors use our pages, including recordings of clicks and scrolling. We use the Facebook pixel to measure visits for Facebook and Instagram. These tools use cookies, which you can block in your browser settings.
When you book through our website and later pay for a visit, we share your email address and phone number with Google Ads in scrambled form, so we can see which ads brought you to us.
When you register or book with us, we keep your details, your pets' details and vaccination records, your bookings and your payments in Gingr, the system we use to run our bookings. Gingr stores this for us, may store it outside Canada, and uses it only to provide that service to us.
Like any information held in the United States, it can be accessed by US authorities if the law requires it.
Our owner is responsible for how we handle your personal information, and you can reach them at the email address and phone number below.
To ask about the details we hold for you, email us at info@patikoy.ca or call us at 604-733-0012.